Refund and Returns Policy - Guest In Residence

At Guest In Residence, we want you to feel confident with every purchase. If your order does not meet your expectations, our return and refund policy helps you request assistance with ease.

Return Eligibility

We accept returns for eligible items within 14 days of delivery. To qualify for a return, the product must remain unused, unworn, unwashed, and in its original condition with all tags and packaging included.

Items that show signs of wear, damage, or alteration may not qualify for a return.

How to Request a Return

To start a return, please contact our customer support team with your order details. Our team will review your request and provide the next steps for completing the return process.

Please include:

Order number
Customer name
Reason for return
Product details

Refund Process

Once we receive and inspect your returned item, we will process your refund. Approved refunds will be issued to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider.

Exchange Policy

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. We will review your request and provide a suitable solution, including an exchange option where applicable.

Non-Returnable Items

Some products may not qualify for returns, including:

Items marked as final sale
Products without original packaging or tags
Items returned after the allowed return period

Return Shipping

Customers may be responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. We recommend using a trackable shipping service when returning items.

Our Commitment

Your satisfaction matters to us. We work hard to provide quality fashion products and a smooth shopping experience. If you have any questions about returns or refunds, our support team is ready to assist you.